Customer Reviews

“Only been with Patterson Insurance now for a little over a year. Had a incident last year and was unsure of how to handle it. I called Caitlyn and she first expressed sympathy and then said let us worry about the rest. Awesome customer service. You have a customer for life!!!!”

“I have been using Patterson for over 10 years and they have always provided fast and efficient service! Whether I walk in, call, or email, the response is quick and complete.”

“It is important to me that Patterson insurance is family run. You get professional yet caring service.”

“Just want to tell you how much I appreciate — and have appreciated for over 30 years, actually — all the good work you’ve done for David and me. You’re always so quickly responsive when I contact you and always with good humor (even if you have to remind yourself to keep smiling when I’m ranting). I should tell you this more often, but it only occurs to me when you’ve done yet another piece of good work for me. Thank you, thank you, thank you.”

“Patterson Insurance Mgmt., Inc. is a great company to work with. Very friendly staff and helpful too!”

“Thank you to you and your staff for the Dunkin’ Donuts gift card. The timing was fantastic – woke up late the morning after receiving your gift with no cash in my wallet. This card was a very nice way for ERIE insurance to acknowledge a referral and continues to show the character I’ve experienced when communicating with those at your firm. It reinforces why I continue to keep myself protected with your products – you all know who I am.thank you.”

“In April 2007 my house caught fire. Our agent (Patterson Insurance) was there within an hour on a Saturday afternoon….I have heard some horror stories from other people, so I feel I was very luck that I was insured by ERIE. When I have the opportunity I will certainly give your company my highest recommendation. Thank you for your excellent personal service.”

“I have been a customer of Patterson Insurance Management for over 20 years. A few moments ago I was speaking with a colleague about ERIE Insurance, and made the comment to him that my dealings with Patterson Insurance over the years have, without exception, been completely positive. My relationship as a customer of Patterson Insurance has been truly, the best such relationship I’ve ever had with any business. Every time I’ve called for any reason, I’ve been treated with courtesy, respect, and patience. My questions have always been answered completely and clearly. The few times I’ve actually had to make a claim it was handled flawlessly.”

“My husband and I live overseas but are moving back in a few weeks. We have been working with Patterson Insurance in Maryland to set up our insurance needs for when we return. I just wanted to say that John Patterson, who I have specifically been dealing with, has been the most helpful agent. He has patiently answered my questions and worked endlessly with me through email and snail-mail to pull everything together. His professionalism reflects beautifully on ERIE Insurance.”